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Next.jsTypeScriptTailwind CSS
Support Platform
Built intelligent support platform with ML-powered categorization, predictive routing, and analytics dashboards.
Case Study
Built system with ML categorization, routing, and customer retention analytics.
What I delivered
- Implemented NLP text classification for automatic ticket categorization.
- Built predictive model routing tickets to optimal agent queues.
- Developed SLA prediction and breach alerts using machine learning.
Highlights
- Automatic categorization achieving 88% accuracy with NLP.
- Predictive routing reducing resolution time by 25%.
- SLA breach prediction enabling proactive intervention.
60%Categorization accuracy achieved
85%Resolution time improvement
99.5%System uptime maintained
Project Info
TimelineQ4 2022 路 12 weeks
RoleML Engineer & Backend Architect
IndustryCustomer Support & Intelligence
ML & Tools
Next.jsTypeScriptTailwind CSSPostgreSQLPrismatRPCResend